Grievance Redressal & Data Protection Officer (DPO)
In compliance with Section 5(2) and Section 6 of the Digital Personal Data Protection (DPDP) Act 2023 and the Information Technology Rules, 2021.
gavel Our Commitment to Fair Redressal
BhashaTantra is committed to resolving user inquiries, data subject rights requests, and privacy complaints promptly and transparently. We provide a structured grievance escalation pathway with guaranteed response and resolution timelines under Indian statutory law.
1. Designated Grievance Redressal Officer & DPO
You may contact our designated Grievance Officer and Data Protection Officer regarding any aspect of personal data processing, content concerns, or terms enforcement:
Officer Information
Mr. Priyabrata Mohanty
Designation: Data Protection Officer & Compliance Lead
Department: Legal, Privacy & Regulatory Affairs
Company: BhashaTantra Solutions Private Limited
Direct Contact Channels
Primary Grievance Email:grievance@bhashatantra.com
Data Protection Officer:dpo@bhashatantra.com
Phone Support: +91 (0674) 274-0120 (Mon–Fri, 09:30 AM – 06:30 PM IST)
Registered Physical Address: Plot No. 104, Tech Innovation Zone, Infocity, Bhubaneswar, Odisha 751024, India
2. Grievance Submission Procedure & Timelines
To submit a grievance or privacy request, follow the three-step resolution pathway:
Step 1: Submission
Send your formal grievance to grievance@bhashatantra.com with your registered email, contact info, and clear description of the issue or data request.
Step 2: Acknowledgment
Our Grievance cell will acknowledge receipt of your complaint and assign a unique Grievance Tracking ID.
Step 3: Formal Resolution
The grievance will be investigated and resolved with formal written communication of corrective action.
3. Appellate Escalation to the Data Protection Board of India
Under Section 13(3) of the Digital Personal Data Protection Act, 2023, if you are not satisfied with the resolution provided by our Grievance Officer, or if no response is received within the statutory 30-day window, you hold the legal right to escalate your grievance to:
Appellate Authority: Data Protection Board of India (DPBI)
Ministry: Ministry of Electronics and Information Technology (MeitY), Government of India
Online Portal:https://dpb.gov.in
4. Types of Grievances Handled
- Data Protection & Privacy: Requests for data erasure, data export, consent revocation, or reporting unauthorized processing.
- Content & Intellectual Property: Copyright takedown notices, DMCA inquiries, or reporting inaccurate translations in published media.
- Service & Transactions: Billing disputes, cancellation concerns, or refund escalations for translation orders and consultations.